JQL can be defined at several levels throughout the Escalator add-on.  This allows for having a standard escalation JQL set up at the global level while providing the flexibility of establishing unique escalation JQL at a group or even an individual project level.


Escalation JQL can be defined on the following Escalator screens:

  • Escalator Project Admin
  • Escalation Schema Admin
  • Notification Schema Admin


The hierarchy for honoring escalation JQL is as follows:

  1. Escalator Project Admin
  2. Notification Schema Admin
  3. Escalator Schema Admin


ex. If escalation JQL is defined both on the Escalator Project Admin screen and on the Notification Schema Admin screen the JQL on the Escalator Project Admin screen will be honored. 

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