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Note

As the JQL is defined within each unique JIRA project the Escalator for JIRA automatically add adds the project key to the beginning end of every JQL query rundefined.

Additionally, ORDER BY is not supported in JQL statements used for the Escalator.  Including an ORDER BY within your JQL may cause unforeseen issues.



  1. Log in as a user that has the JIRA System Administrators global permission
  2. Click the Projects drop-down and choose the appropriate project.
  3. Click the Project administration button
  4. Click the Escalator Project Admin button in the lower left corner of the screen
  5. On the Escalator Project Admin config page please fill out each field with the appropriate information and then click the Save button




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Adding Notification Groups to a Project



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FieldField ValueNotes
Tier GroupSelect the Tier Group you wish to receive notifications
JQLDefine the JQL you wish to use to determine which issues will trigger alerts
Fallback UserUser to be notified should the Notification Groupfail for any reason
Non-Work Hours Only (NWH Only)Restrict the JQL for a particular Escalation Notification Group to only those tickets created outside of the business hours defined within the Work Hours calendar




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Editing Notification Groups within a Project



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  1. Click the Edit button next to the Notification Group you wish to edit
  2. Make the necessary changes
  3. Click Save


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