The Escalation Schema Admin page is where you define a series of users to be alerted via the Escalator. On this page you can insert the JQL that should be executed, define the on-call calendar (if you are using one) to query the current on-call user, and establish a listing of users to be alerted at each tier of alerts.
Log in as a user that has the JIRA System Administrators global permission
Click the Admin drop-down and choose Add-ons. You may be challenged for credentials again and then the Add-ons page will load Image Modified
Locate the Escalator section and click Escalation Schema Admin Image Modified
On the Escalation Schema Admin config page please fill out each field with the appropriate information and then click the Save button
Friendly name of the Escalation Schema
Issues which are returned as a result of this JQL will trigger an escalation alert
Once an issue no longer is returned by the JQL escalations will cease for that particular escalation alert
URL of the on-call calendar
How often the JQL should be run and escalation alerts sent out to the users defined in the Tiers
Measured in minutes
Checked - All users specified in the current and all previous escalation tiers will be alerted to the issue
Un-checked - Only users specified in the particular escalation tier will be alerted to the issue
Tier 1, Tier 2, Tier 3, etc.
User(s) who should be alerted if the escalation moves to that particular tier