Computer Technologies, Inc. will respond to your registered support issue(s) within 2 business days (although our standard response times are typically less than 1 business day in most cases).  Our normal business hours are Monday - Friday, 7:30am-4:30pm Central. 

 

Support Includes

  • Help with issues during installation & upgrade
  • Help troubleshooting issues with Computer Technologies, Inc. add-ons
  • Help identifying workarounds to known issues

Support Does Not Include

  • Product Training
  • Customers who do not have a valid license
  • Support related add-ons not developed by Computer Technologies, Inc.
  • Support for JIRA versions that are no longer supported by Computer Technologies, Inc. add-ons
  • Support for customers' configuration of JIRA or Computer Technologies, Inc. add-ons
  • Beta or Development releases
  • Support in any language other than English

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