The Tier Groups page is where you can define unique Escalation Groups (tiers of users to be notified of JIRA issues as configured)

The Tier Groups page is where you define a series of users to be alerted via the Escalator.  On this page you define a name for the Tier Group, define the on-call calendar (if you are using one) to query the current on-call user, and establish a listing of users to be alerted at each tier of alerts.

  1. Log in as a user that has the JIRA System Administrators global permission
  2. Click the Admin drop-down and choose Add-ons.  You may be challenged for credentials again and then the Add-ons page will load
  3. Locate the Escalator section and click Tier Groups
  4. On the Tier Groups config page please fill out each field with the appropriate information and then click the Save button



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FieldField ValueNotes
NameFriendly name of the Tier Group
On-Call CalendarURL of the on-call calendar
Notification IntervalJQL runs every 60 seconds, this just controls the interval between notification sends for individual ticketsMeasured in minutes
Inherit Tiers
  • Checked - All users specified in the current and all previous tiers will be alerted to the issue
  • Un-Checked - Only users specified in the particular tier will be alerted to the issue

Stop After Last Tier
  • Checked - Alerts will stop being sent after one alert is sent to the user(s) defined in the last tier
  • Un-Checked - Alerts will continue to be sent until the JIRA issue is acknowledged in such a way as to no longer be returned by the JQL query used for the particular Project Escalation

Tier 1, Tier 2, Tier 3, etc.User(s) who should be alerted if the escalation moves to that particular tier

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