The below providers are supported for use with the Escalator add-on.  Configuration for each provider can be found on the Escalator Admin page.

 

Please note that while only one provider is required in order for the Escalator add-on to work you can enter the configuration info for multiple providers to ensure that alerts are sent out even when one of the SIP providers is unavailable.  One last thing to note is that, if multiple SIP Providers are configured simultaneously escalations will go out via all providers effectively doubling the alerts being sent by the Escalator add-on.

 


 

Twilio

FieldField Value
Twilio Account SidAccount Sid provided by Twilio and required in order to use third-party integrations with Twilio
Twilio oAuth TokenoAuth Token provided by Twilio and required in order to use third-party integrations with Twilio
Twilio From NumberTelephone number alerts should be sent from

E4 SIP

 

FieldField Value
E4 API KeyAPI Key provided by E4 SIP and required in order to use third-party integration's with E4 SIP
E4 From NumberTelephone number alerts should be sent from

 Additional Notes

 

ProviderAvaulabilityValue LengthSpecial Formatting Requirements
E4SIPUS Numbers Only10 Digits 
TwilioUS & International Numbers10+ DigitsMust conform to E.164 formatting - https://support.twilio.com/hc/en-us/articles/223183008-Formatting-International-Phone-Numbers

 

 

 

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