The below providers are supported for use with the Escalator add-on. Configuration for each provider can be found on the Escalator Admin page.
Please note that while only one provider is required in order for the Escalator add-on to work you can enter the configuration info for multiple providers to ensure that alerts are sent out even when one of the SIP providers is unavailable. One last thing to note is that, if multiple SIP Providers are configured simultaneously escalations will go out via all providers effectively doubling the alerts being sent by the Escalator add-on.
|Twilio Account Sid||Account Sid provided by Twilio and required in order to use third-party integrations with Twilio|
|Twilio oAuth Token||oAuth Token provided by Twilio and required in order to use third-party integrations with Twilio|
|Twilio From Number||Telephone number alerts should be sent from|
|E4 API Key||API Key provided by E4 SIP and required in order to use third-party integration's with E4 SIP|
|E4 From Number||Telephone number alerts should be sent from|
|Provider||Avaulability||Value Length||Special Formatting Requirements|
|E4SIP||US Numbers Only||10 Digits|
|Twilio||US & International Numbers||10+ Digits||Must conform to E.164 formatting - https://support.twilio.com/hc/en-us/articles/223183008-Formatting-International-Phone-Numbers|