LEGACY DOCUMENTATION

The Escalator Admin page is where you define global settings for the Escalator add-on.  These settings are required in order for the add-on to operate correctly.

 

  1. Log in as a user that has the JIRA System Administrators global permission
  2. Click the Admin drop-down and choose Add-ons.  You may be challenged for credentials again and then the Add-ons page will load
  3. Locate the Escalator section and click Escalator Admin
  4. On the Escalator Admin config page please fill out each field with the appropriate information and then click the Save button

 


 

 

 FieldField ValueNotes
SMS User Property NameThe property name added to each users profile used to specify the users phone numberWe suggest using SMS as the SMS User Property Name however any string of characters can be used so long as it is consistent across all users and is correctly specified in the Escalator Admin
Work Hours CalendarURL of the Work Hours CalendarUsed to specify when alerts should NOT be triggered or otherwise sent out
User To Query Issues AsUser who has permissions to run the specified JQL 
Notification Users GroupJIRA users group to select which users are eligible to receive alerts via the Escalation SchemasNot required to be used however if your JIRA instance has many non-technical users creating a group that only includes members of your technical team will help quickly narrow down which users are eligible to receive escalations
Custom SMS FormatUser defined text field to allow for customized notifications*not pictured
Fallback UserUser to be notified should the Escalation or Notification Schemas fail for any reason 
Twilio Account SidAccount Sid provided by Twilio and required in order to use third-party integrations with Twilio 
Twilio oAuth TokenoAuth Token provided by Twilio and required in order to use third-party integrations with Twilio 
Twilio From NumberTelephone number alerts should be sent fromUsually specified by your carrier/provider.  Phone numbers should be entered 10 digits long and be numeric only.
E4 API KeyAPI Key provided by E4 SIP and required in order to use third-party integration's with E4 SIP 
E4 From NumberTelephone number alerts should be sent fromUsually specified by your carrier/provider.  Phone numbers should be entered 10 digits long and be numeric only.
Slack WebhookWebhook URL provided by Slack
Slack User Property Nameslack
Slack SendingCheck the appropriate box depending on the messaging type you wish to use
E-Mail Server HostName or address of your E-mail server
E-mail Server UserUsername for your email serverIf required
E-mail  Server PasswordPassword for your E-mail serverIf Required
E-mail Server PortSMTP port for your E-mail serverDefaults to 25 if nothing specified
E-mail Use SSLCheck if SSL is required to connect to your E-mail server
E-mail From AddressFrom address you want used for outgoing E-mails
Raygun API KeyUsed only for support purposesThis field to be left blank unless a key is provided and instructed to be inserted by Computer Technologies, Inc. support personnel

 

 


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