There are three Global Configuration pages within the Escalator for JIRA add-on.

Page NameDetails
Global SettingsThe Global Settings page contains configuration information for elements used throughout the Escalator for JIRA add-on
Tier GroupsThe Tier Groups page is where you can define unique Escalation Groups (tiers of users to be notified of JIRA issues as configured)
CarriersThe Carriers page contains configuration elements for all supported sending methods
Project AdminThe Project Admin page is where you link a Tier Group to unique JQL in order to define unique escalation path(s)
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