There are three Global Configuration pages within the Escalator for JIRA add-on.
|Global Settings||The Global Settings page contains configuration information for elements used throughout the Escalator for JIRA add-on|
|Tier Groups||The Tier Groups page is where you can define unique Escalation Groups (tiers of users to be notified of JIRA issues as configured)|
|The Carriers page contains configuration elements for all supported sending methods|
|Project Admin||The Project Admin page is where you link a Tier Group to unique JQL in order to define unique escalation path(s)|