Calendars are used by the Escalator add-on to define an on-call schedule as well as a working hours schedule. All calendars must be in the iCal format and accessible to JIRA and the Escalator add-on.
|Work Hours Calendar||A calendar defining the days and start/end times of the working hours for that particular day||During the Work Hours (as defined on the Work Hours Calendar) the Escalator will NOT send any alerts|
|On-call Calendar||A calendar defining who the current on-call person is (If you are using the On-Call User, Next On-Call User, Previous On-Call User entries in any Escalation Schema Tiers|
In order for the On-Call Calendar and On-Call functions of the Escalator add-on to work correctly the person assigned to the On-Call Event must have an email address matching those attached to their JIRA account
If no calendars are defined within any of the Escalator screens alerts will be sent 24/7/365. Additionally, the On-Call, Next On-Call, and Previous On-Call users will not function within the Tier Groups and should not be used.